genievestScope of this policy
For any separately commissioned work, the written agreement should identify the service, fees, start date, deliverables and cancellation arrangements before you commit. Refund eligibility depends on your agreement, the circumstances and your statutory rights.
Business engagements
For business-to-business work, cancellation, payment for work already completed and any treatment of agreed third-party costs will depend on the written contract and applicable law. When reviewing a refund request, we consider the agreed scope, the work delivered and your contractual and legal rights.
Consumer rights
If you act as a consumer and a statutory cancellation right applies to a distance or off-premises service contract, you will generally have 14 days after the contract is made to cancel without giving a reason. Exceptions and the information provided before purchase matter.
If you expressly request that work begin during that period, a proportionate charge for services supplied may be payable where the law allows. The right can be lost after full performance only where the required express consent and acknowledgement have been obtained.
For digital content supplied immediately, loss of the cancellation right requires the legally required consent and acknowledgement. No such purchase is offered on this site. Any applicable statutory refund will be made within the legally required timeframe and by the required method; for a valid service cancellation under the UK Consumer Contracts Regulations, this is generally within 14 days of being told of cancellation, using the original payment method unless otherwise agreed without a fee.
Rights relating to services that do not meet legal standards remain unaffected.
How to request cancellation
Email contact@genievest.com, use the contact details in your agreement, or write to GENIEVEST LIMITED at the registered office. Include your name, a return contact address, the relevant agreement or invoice reference, and a clear statement that you wish to cancel or request a refund. A reason is not required where a statutory no-reason cancellation right applies.
Optional wording: “I give notice that I cancel my contract for [service], agreed on [date]. My name is [name] and my address is [address].” Include the date and, if sending on paper, your signature.
Future brand offerings
Any future OramaX365 service or third-party integration will need its own applicable commercial terms before purchase. The planned trade-copying integration is not currently available through this site.